What is SYKES Fulfilment Services?

Our fulfilment operation is the solution for companies requiring an end-to-end product handling and delivery service

SYKES Fulfilment Services delivers specialist handling, distribution and return services for companies that want to concentrate on growing their business without worrying about the nuts and bolts of daily logistical demands.

Handling millions of shipments each year, the team looks after every aspect of a programme; from bringing the parts together, through storage and assembly, to delivering orders to their destination. Much of the work we do includes customisation and personalisation, so challenging and complex projects are understood and managed to exacting standards.

On the flip side, we make returns handling a painless experience; collecting products from customers, through receiving and checking shipments, to dispositioning the products and issuing refunds or shipping a replacement.

The team is highly skilled, with many having 30+ years of experience in one or more aspects of our business, providing a potent combination of experience, adaptability and execution excellence. As a result, we’ve worked on a huge number of programmes across market sectors, including e-commerce and providing omnichannel solutions.

Our site in Galashiels is the heart of our operation, with enough storage, assembly and co-packing capacity for every programme.

Our speciality is doing everything to a high standard. From core B2C and B2B fulfilment to handling unusual or demanding projects, we bring a range of specialist services to companies across a range of sectors, including financial services, FMCG, communications, healthcare, food & drink and fashion.